FAQ's
Please note that for us to provide styling services, we have a minimum of $500 + GST, and for DIY hire, a minimum of $150 + GST.
WHAT AREAS DO YOU SERVICE?
Our studio is located on the Gold Coast. We deliver to the Gold Coast and surrounds, Byron and Brisbane. If your location is a little out of the way, please ask for delivery costs.
CAN WE VIEW YOUR HIRE RANGE?
All items can be viewed via our website, so please visit and have a look.
DO YOU HAVE A MINIMUM SPEND?
Our minimum spend is $150 for DIY hire. For a styled event or delivery, we have a minimum charge of $500 + GST for Gold Coast and $800 + GST for Byron/Brisbane events.
DO YOU REQUIRE A DEPOSIT?
The deposit amount required will be 50% of your total invoice amount, with the balance payable 7 days prior to the event date. You can pay by direct transfer. Please use your invoice number and last name as the reference.
HOW LONG ARE MY QUOTES VALID?
Your quote is valid for two weeks. No quotes are considered bookings until we have received a deposit, and once your quote has expired, the items are considered free to book to someone else.
HOW MUCH DOES DELIVERY USUALLY COST?
Deliveries range from $100-$500, depending on your location. Please contact us for a quote. Please note our styling fee is in addition to this. In addition to staff, fuel & vehicle expenses, the fees charged take into consideration the time taken to load, travel to your location, unload your items, and the same again for pick up the following day.
DO YOU ALLOW PICKUPS?
Yes, we allow DIY pickups from our studio. Please note we don't offer DIY hire for some of our furniture items due to damage incurred during transport.
HOW LONG CAN WE HIRE THE ITEMS FOR?
The standard hire period is 3 days. Delivery usually takes place the morning of the event, and pickup is the following day. Extended hire periods can be arranged, dependent upon the availability of the items.
HOW IS DELIVERY ORGANISED AND WHEN?
The week prior to your event date, we will contact you to arrange times for delivery and collection. It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.
WHAT HAPPENS IF SOMETHING IS DAMAGED OR LOST?
We accept that our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement, will be charged to the client. On paying your deposit, you accept our terms and conditions. If you would like to view a copy of these, please see the Terms & Conditions section of our website. We consider the following to be ABOVE normal wear and tear:
If you choose to hold your event outdoors despite weather warnings, it is your responsibility to have a backup venue plan. Lily Lane Collective reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited.
WHAT ARE YOUR CANCELLATION POLICIES?
We do not offer refunds (deposits and full amount) in the event of cancellations due to lost business. Please see our T&Cs for further information.
IS MY DEPOSIT REFUNDABLE?
Booking deposits are non-refundable or transferable. A 50% non-refundable deposit is required. By paying the deposit, the items you have requested will be secured for your event. Lily Lane Collective will make those items unavailable to other clients once your deposit is received.
WHAT AREAS DO YOU SERVICE?
Our studio is located on the Gold Coast. We deliver to the Gold Coast and surrounds, Byron and Brisbane. If your location is a little out of the way, please ask for delivery costs.
CAN WE VIEW YOUR HIRE RANGE?
All items can be viewed via our website, so please visit and have a look.
DO YOU HAVE A MINIMUM SPEND?
Our minimum spend is $150 for DIY hire. For a styled event or delivery, we have a minimum charge of $500 + GST for Gold Coast and $800 + GST for Byron/Brisbane events.
DO YOU REQUIRE A DEPOSIT?
The deposit amount required will be 50% of your total invoice amount, with the balance payable 7 days prior to the event date. You can pay by direct transfer. Please use your invoice number and last name as the reference.
HOW LONG ARE MY QUOTES VALID?
Your quote is valid for two weeks. No quotes are considered bookings until we have received a deposit, and once your quote has expired, the items are considered free to book to someone else.
HOW MUCH DOES DELIVERY USUALLY COST?
Deliveries range from $100-$500, depending on your location. Please contact us for a quote. Please note our styling fee is in addition to this. In addition to staff, fuel & vehicle expenses, the fees charged take into consideration the time taken to load, travel to your location, unload your items, and the same again for pick up the following day.
DO YOU ALLOW PICKUPS?
Yes, we allow DIY pickups from our studio. Please note we don't offer DIY hire for some of our furniture items due to damage incurred during transport.
HOW LONG CAN WE HIRE THE ITEMS FOR?
The standard hire period is 3 days. Delivery usually takes place the morning of the event, and pickup is the following day. Extended hire periods can be arranged, dependent upon the availability of the items.
HOW IS DELIVERY ORGANISED AND WHEN?
The week prior to your event date, we will contact you to arrange times for delivery and collection. It is in your best interests (and it makes our job a lot easier) to let us know your venue contact, as well as any possible problems with venue access, such as narrow or steep drives, restricted entry with security or boom gates, loading docks, elevators or stairs. This is not only to assist us but also to make sure we assign enough staff and time for the delivery so that your items are delivered on time.
WHAT HAPPENS IF SOMETHING IS DAMAGED OR LOST?
We accept that our items will experience general wear and tear. Anything above that, which requires cleaning, repair or replacement, will be charged to the client. On paying your deposit, you accept our terms and conditions. If you would like to view a copy of these, please see the Terms & Conditions section of our website. We consider the following to be ABOVE normal wear and tear:
- Wine, food or extreme dirt stains on upholstery
Water damage on fabric due to being left out in the rain
Broken or chipped pieces of furniture or decor
Alcohol stains on wood where it has stripped the paint or varnish - Animal hair, urine or faeces
If you choose to hold your event outdoors despite weather warnings, it is your responsibility to have a backup venue plan. Lily Lane Collective reserves the right to withhold any items that may be damaged by the rain. Any item not used on the day of hire due to changed circumstances or inclement weather conditions will not be refunded or credited.
WHAT ARE YOUR CANCELLATION POLICIES?
We do not offer refunds (deposits and full amount) in the event of cancellations due to lost business. Please see our T&Cs for further information.
IS MY DEPOSIT REFUNDABLE?
Booking deposits are non-refundable or transferable. A 50% non-refundable deposit is required. By paying the deposit, the items you have requested will be secured for your event. Lily Lane Collective will make those items unavailable to other clients once your deposit is received.